THINGS TO KNOW BEFORE YOUR STAY

FAQS

WHEN ARE CHECK IN AND CHECK OUT TIMES?

Oceanfront Lodge: Check in time begins at 4:00 pm and check out time is 12:00 pm.

Oceanfront Cottages: Check in time begins at 5:00 pm and check out time is 11:00 am.

DO YOU HAVE DOG-FRIENDLY ROOMS?

We welcome dogs as they are part of our guests’ families. Please be sure to share with us that you will be bringing your dog and we will ensure that we have a dog friendly room available. The dog fee is $40 per dog per night and includes water and food dishes, dog bed, dog towels, and more.

POLICIES

WHAT IS YOUR CANCELLATION POLICY?

Oceanfront Lodge: If you need to cancel your room reservation for any reason, please let us know at least 7 days in advance of your arrival to receive a refund of your deposit. Cancellations received within 7 days of arrival will forfeit deposit.

Oceanfront Cottages: If you need to cancel your cottage reservation for any reason, please let us know at least 14 days in advance of your arrival to receive a refund of your deposit. Cancellations made within 14 days of arrival will forfeit deposit.

WHAT TAXES & FEES ACCOMPANY MY RESERVATION?

Reservations are subject to an 11.9% lodging tax and 7.5% amenity fee, subject to change at any time.

WHAT IS THE MINIMUM AGE REQUIREMENT?

Guests must be 18 and older to check in.

WHAT IS THE CHECK-IN CREDIT CARD AUTHORIZATION?

A valid credit card is required at the time of arrival.

Oceanfront Lodge: A refundable $100 per night authorization will be charged upon check in.

Oceanfront Cottages: A refundable $500 authorization will be charged upon check in.

This will be released upon the settling of your final charges at check-out.

IS A DEPOSIT REQUIRED?

For the Oceanfront Lodge, a deposit equal to the first night’s room, tax, and amenity fee will be charged at the time you make your reservation. This charge is fully refundable up until 7 days prior to check in. For the Oceanfront Cottages, a deposit equal to the first night’s room, tax, and amenity fee will be charged at the time you make your reservation. This charge is fully refundable up until 14 days prior to check in.

IS SMOKING ALLOWED?

Headlands Coastal Lodge & Spa is entirely non-smoking. There is no smoking allowed in your guest room or cottage, on your balcony, or in public spaces. This includes cigarettes, e-cigarettes, marijuana, and any other smoke or vapor delivery device.